Terms of Use

These Terms form a legally binding agreement between you and Neevo Care Ltd. They apply to everyone who uses the Services, including parents and guardians, invited family members, trusted carers and eligible child or teen users.

If you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

Neevo is a non-clinical family organisation and care-coordination service designed to help families manage the practical administration associated with Type 1 diabetes. It enables parents and guardians to organise information and, where they choose, share relevant information with authorised family members, carers and eligible child or teen users.

We may update, improve or withdraw features of the Services from time to time. We do not guarantee that any particular feature will remain available.

You must be at least 18 years old to create a family account and accept these Terms, unless we expressly allow a younger user to participate under the supervision of a parent or guardian.

You are responsible for the accuracy of the information you provide, for keeping your login details secure, and for activity that takes place under your account. You must only invite people who are entitled to access the family’s information, and you must only provide information about another person where you are authorised to do so.

You must tell us promptly if you believe your account has been used without permission.

Paid features of the Services are offered on a subscription basis. The current price, billing period and what is included in a subscription are shown in the app or on the applicable app store at the time of purchase.

If you subscribe through Apple, Google or another third-party payment provider, their terms govern billing, renewals, cancellation and refunds. You should manage or cancel your subscription through that provider’s account settings.

Subscriptions typically renew automatically unless you cancel before the renewal date. We may change subscription prices; where required, we will give you reasonable notice before a change takes effect.

You agree not to:

• use the Services for any unlawful, harmful or misleading purpose;
• upload content that you do not have the right to share, or that infringes another person’s rights;
• attempt to access another family’s account or data without authorisation;
• interfere with, disrupt or reverse-engineer the Services;
• use the Services to send spam, malware or unsolicited promotional material; or
• misrepresent Neevo as a medical, emergency or clinical service.

We may suspend or terminate access if we reasonably believe these Terms have been breached.

Neevo is an organisational tool. It is not a medical device, not an emergency monitoring service, and not a substitute for professional healthcare. The Services do not provide medical diagnosis, medication or insulin dosing advice, clinical treatment recommendations or clinical decision-making.

Neevo does not connect to, read, display or interpret information from continuous glucose monitors, insulin pumps or other medical devices. Families should continue to use their usual diabetes technology, healthcare guidance and emergency procedures.

If you think you or someone else is in danger, contact emergency services immediately. Do not rely on Neevo in an emergency.

You retain ownership of the information, documents and other content you add to the Services (“User Content”). You grant us a limited licence to host, store, display and otherwise process User Content solely as needed to provide and improve the Services, including sharing it with people you have authorised.

You are responsible for User Content and for any consequences of sharing it within a family account. We do not claim ownership of your family’s records.

The Services, including software, design, branding and documentation, are owned by Neevo Care Ltd or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute or create derivative works from the Services except as allowed by these Terms or by law.

Our collection and use of personal data is described in our Privacy Notice. By using the Services you acknowledge that notice.

We aim to keep the Services available, but we do not guarantee uninterrupted or error-free access. We may suspend the Services for maintenance, security or other operational reasons.

We may update these Terms from time to time. Where we make material changes, we will take appropriate steps to bring them to your attention. If you continue to use the Services after the updated Terms take effect, you agree to the updated Terms.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

The Services are provided for organisational purposes. To the fullest extent permitted by law, we are not liable for any loss arising from reliance on information stored in the Services, from unavailability of the Services, or from any clinical, medical or emergency decision.

Subject to the paragraph above, our total liability to you in connection with the Services in any 12-month period is limited to the greater of £50 or the amount you paid us for the Services in that period.

You may stop using the Services and, where applicable, cancel your subscription at any time. We may suspend or end your access if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Services.

After termination, provisions that by their nature should survive (including intellectual property, liability and governing law) will continue to apply.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that you may also bring a claim in your country of residence if required by applicable consumer law.

If you have questions about these Terms, please contact: